Shipping Policy

Last Updated: August 13, 2026

Thank you for shopping with ThreadMug. Most ThreadMug products are made to order, meaning production begins after your order is placed. Production time is separate from shipping/transit time.

Please review the information below before placing your order.

1. Production Time

ThreadMug products are generally produced after an order is placed.

Current estimated production times include:

• Mugs: approximately 2–4 business days
• Blankets: approximately 3–5 business days
• Apparel, water bottles, jewelry, and other made-to-order products: production times vary by product and fulfillment provider

Where a product-specific production or delivery estimate is displayed on the product page or during checkout, that estimate should be used as the most current estimate for that item.

Production times are estimates and may vary during holidays, peak demand periods, supply interruptions, or other circumstances outside our reasonable control.

2. Shipping and Estimated Delivery

Once production is complete and the order is handed to the carrier, standard shipping within the United States is generally estimated at:

• Standard Shipping: approximately 5–8 business days after production

The customer's total estimated delivery time therefore includes:

Production time + carrier transit time

A production estimate such as “2–4 business days” should not be interpreted as a promise that the order will be delivered within 2–4 business days.

All delivery dates and transit times are estimates unless expressly stated otherwise.

Carrier delays, weather, holidays, customs processing, and other circumstances outside our reasonable control may affect delivery.

3. United States Shipping

ThreadMug currently offers free standard shipping on eligible orders shipped within the United States, with no minimum purchase requirement.

Where expedited or other shipping options are available, the applicable charge and estimated delivery information will be displayed at checkout.

4. International Shipping

ThreadMug ships to many international destinations supported by our production, fulfillment, and shipping partners.

International shipping availability, cost, production time, and transit time vary depending on:

• Product
• Destination country
• Fulfillment location
• Shipping carrier
• Customs processing
• Local delivery conditions

Available international shipping options and applicable shipping charges are displayed at checkout.

Free U.S. shipping does not apply to international orders unless specifically stated otherwise.

Certain products, countries, or regions may be unavailable because of carrier, fulfillment, legal, customs, or other restrictions.

5. International Duties, Taxes, and Customs Charges

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or shipping carrier.

Where applicable duties or import taxes are collected by ThreadMug at checkout, they will be shown as part of the checkout process.

If duties, import taxes, customs charges, brokerage fees, or similar charges are not collected at checkout, they may be assessed by the destination country or carrier and are the responsibility of the customer unless otherwise required by applicable law.

ThreadMug does not control customs processing times or charges imposed by foreign governments or carriers.

Customers are responsible for providing any information reasonably required by customs or the carrier to complete international delivery.

6. Tracking Your Order

Once your order ships, you will generally receive a shipping confirmation email containing tracking information where tracking is available.

Orders containing multiple products may be produced or shipped from different fulfillment locations and may therefore arrive in separate packages with separate tracking numbers.

7. Made-to-Order and Personalized Products

A product being made to order does not necessarily mean it is personalized.

Made-to-order products are produced after the customer places an order.

Personalized or customized products include products for which the customer provides or selects individualized information such as a name, text, photograph, design, message, or other custom specification.

Personalized and customized products may have different cancellation and return eligibility. Please review our Return & Refund Policy for complete details.

8. Order Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible at support@threadmug.com.

Because many products enter production shortly after an order is placed, we cannot guarantee that an order can be changed or cancelled after production or fulfillment has begun.

Personalized and customized products are generally final sale for change-of-mind purposes as explained in our Return & Refund Policy.

9. Address Changes

Please verify your shipping address carefully before submitting your order.

If you notice an error, contact support@threadmug.com as soon as possible.

We will make every reasonable effort to update the shipping address before fulfillment progresses. Address changes cannot be guaranteed once production or shipping has begun.

ThreadMug is not responsible for delivery problems caused solely by an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.

10. Damaged, Defective, Incorrect, or Not-as-Ordered Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, incorrect, or otherwise not as ordered, contact support@threadmug.com within 14 days of delivery and provide:

• Your order number
• A description of the issue
• Photographs of the product and packaging where applicable

We will evaluate the issue and work with you to make the order right.

Please do not return an item unless we instruct you to do so.

For complete terms, please review our Return & Refund Policy.

11. Lost or Missing Shipments

If your order does not arrive within the expected delivery period, please review the tracking information first and contact support@threadmug.com if additional assistance is needed.

For orders that appear lost in transit, we may review the tracking history and carrier information before determining the appropriate resolution.

If a shipment is confirmed lost, we will work with you on an appropriate resolution in accordance with our policies and applicable law.

12. International Returns

Return eligibility for international orders is governed by our Return & Refund Policy.

In general:

• Eligible non-personalized international products may be returned within the applicable return period.
• Customers are responsible for international return shipping costs for change-of-mind returns.
• Personalized and customized products are generally final sale for change-of-mind purposes.
• Damaged, defective, incorrect, or not-as-ordered products remain covered by our Made Right approach.
• Mandatory consumer rights applicable in the customer's jurisdiction are not limited by this policy.

13. Holiday and Peak-Season Shipping

Production and carrier transit times may increase during high-volume periods such as:

• Thanksgiving and Christmas
• Valentine's Day
• Mother's Day
• Father's Day
• Other major holidays or seasonal events

If an order is needed for a specific occasion, we recommend ordering as early as reasonably possible and reviewing the current estimated production and delivery information before completing the purchase.

We cannot guarantee arrival by a particular holiday, birthday, event, or other date unless we expressly provide such a guarantee.

14. Shipping Restrictions

We reserve the right to decline or cancel orders that cannot reasonably be shipped because of:

• Carrier restrictions
• Customs or import restrictions
• Product restrictions
• Fulfillment limitations
• Incomplete or invalid addresses
• Legal or regulatory requirements
• Other circumstances that prevent reasonable fulfillment

If we cancel an order that has already been paid because we cannot fulfill or ship it, we will issue the applicable refund.

15. Contact Us

For shipping-related questions, contact:

ThreadMug
Email: support@threadmug.com
Website: threadmug.com