Our FAQ

Standard shipping typically takes 5–8 business days after your order is produced. Production takes 2–4 business days for mugs and 3–5 business days for blankets.

Simply enter your personalization details — such as a name, date, or short message — in the text field on the product page before adding to cart. We'll print exactly what you enter in the same font, color, and style shown in the product.

Simply enter your personalization details — such as a name, date, or short message in the text field on the product page before adding to cart. We'll print exactly what you enter in the same font, color, and style shown in the product.

We'll place your text in the same location as shown in the product image, using the exact same font and design style. Text is automatically sized to fit perfectly whether short or long.

Once your order ships, you'll receive a shipping confirmation email with your tracking number. If your order hasn't arrived within the estimated delivery window, contact us at support@threadmug.com.

Please email support@threadmug.com within 14 days of the expected delivery date with your order number and a photo of the damaged item. We'll arrange a replacement or refund at no additional cost to you.

We aim to match the product images as closely as possible. However, slight variations may occur due to screen display settings and the printing process.

Personalized items are made specifically for you and are not eligible for return or exchange for change-of-mind reasons. If your item arrives damaged, defective, incorrect, or otherwise not as ordered, contact us and we'll make it right.

Because production begins shortly after your order is confirmed, orders cannot be cancelled once production has started. Shipping address changes must be requested within 24 hours of placing your order by contacting support@threadmug.com — we'll make every reasonable effort to update it, but changes cannot be guaranteed once production or shipping has begun.