Privacy Policy

Last Updated: August 13, 2026

ThreadMug operates the website threadmug.com and related online services, stores, features, products, and customer experiences referred to in this Privacy Policy as the “Services.”

This Privacy Policy explains how ThreadMug collects, uses, discloses, and protects personal information when you visit our website, purchase or personalize a product, create an account, communicate with us, interact with our advertising, or otherwise use our Services.

ThreadMug is powered by Shopify, which provides the ecommerce technology used to operate our online store.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

Depending on how you interact with ThreadMug, we may collect or process the following categories of personal information:

Contact information, including your name, email address, telephone number, billing address, and shipping address.

Order and transaction information, including products viewed or purchased, order history, returns, refunds, cancellations, transaction amounts, shipping information, and payment confirmation information.

Payment information. Payments are processed through Shopify and/or third-party payment providers. Those providers may collect payment card, banking, or other financial information necessary to complete your transaction. ThreadMug may receive transaction and payment-confirmation information but does not necessarily receive or store complete payment-card credentials.

Account information, including login credentials, account preferences, saved addresses, and other account settings.

Personalization information, including names, text, photographs, images, designs, messages, or other information you voluntarily provide when ordering a personalized or customized product.

Customer-service communications, including information you provide when contacting us regarding an order, product, return, refund, complaint, or other question.

Device and technical information, including IP address, browser type, device type, operating system, network information, cookies, unique identifiers, and similar technical information.

Usage information, including information about how you browse and interact with our website, products, advertisements, emails, shopping cart, and other Services.

Marketing and advertising information, including your interactions with our advertisements, promotional communications, and marketing campaigns.

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, personalize a product, contact us, or otherwise provide information.
• Automatically when you use our website through cookies, pixels, analytics tools, and similar technologies.
• From Shopify and other service providers that support our ecommerce operations.
• From payment processors, fulfillment providers, shipping companies, advertising platforms, analytics providers, and other business partners.
• From advertising and social-media platforms where permitted by applicable law.

How We Use Personal Information

We may use personal information to:

• Operate and provide the Services.
• Process and fulfill orders.
• Create and produce personalized products.
• Process payments, returns, refunds, and cancellations.
• Arrange production, fulfillment, and shipping.
• Provide order confirmations, shipping updates, and other transactional communications.
• Provide customer service and respond to inquiries.
• Maintain and manage customer accounts.
• Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized activity.
• Improve our website, products, customer experience, advertising, and business operations.
• Personalize product recommendations and website experiences.
• Send marketing and promotional communications where permitted.
• Measure and improve advertising performance.
• Comply with applicable laws, regulations, legal proceedings, and governmental requests.
• Protect ThreadMug, our customers, our service providers, and others.

Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and provide advertising.

Depending on your location and applicable law, you may be given choices regarding non-essential cookies and targeted advertising.

We may work with advertising, analytics, and social-media platforms, including platforms such as Google, Meta, TikTok, Pinterest, and similar providers, where enabled, to measure advertising performance and provide relevant advertising.

You may also have the right to opt out of certain sharing or targeted advertising through the privacy controls available on our website.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, including to:

Shopify, which hosts and supports our ecommerce store.

Payment processors that process payments and financial transactions.

Production and fulfillment providers that manufacture, personalize, package, or fulfill products.

Shipping and logistics providers that deliver orders.

Technology and hosting providers that provide website, cloud-storage, security, communication, and operational services.

Customer-service providers that help us respond to customers.

Advertising and analytics providers that help us market our products, understand website activity, and measure advertising performance.

Professional advisers, such as accountants, attorneys, insurers, and consultants, where reasonably necessary.

Government authorities or other parties when disclosure is required by law, legal process, court order, or to protect legal rights, safety, or security.

We may also disclose information as part of a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or similar business transaction.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.

Relationship With Shopify

Our store is hosted by Shopify.

Information you provide through our Services may be transmitted to and processed by Shopify and its service providers in order to provide ecommerce functionality, process transactions, improve services, prevent fraud, and provide other Shopify services.

Depending on the Shopify services and settings enabled on our store, Shopify may process certain personal information for its own purposes.

You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Personalized Product Information

When you order a personalized or customized product, you may provide names, photographs, text, artwork, or other content necessary to produce the item.

We use this information to create, fulfill, provide customer support for, and maintain records relating to your order.

Please do not submit sensitive personal information that is unnecessary for the personalization you are requesting.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill and administer orders.
• Maintain customer accounts.
• Provide customer support.
• Maintain business and transaction records.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements.
• Satisfy tax, accounting, legal, and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, network, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should not share your password or other login information with unauthorized persons.

International Data Transfers

ThreadMug, Shopify, and our service providers may process or store personal information in countries other than the country in which you reside.

Where required by applicable law, appropriate mechanisms may be used to protect personal information transferred internationally, including recognized contractual safeguards.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Obtain a copy of certain personal information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising.
• Opt out of certain sales or sharing of personal information where applicable.
• Appeal certain decisions regarding a privacy request where required by law.

These rights are subject to applicable legal limitations and exceptions.

We may need to verify your identity before completing a request.

You may exercise applicable privacy rights through the privacy controls available on our website or by contacting us at:

support@threadmug.com

We will not discriminate against you for exercising rights provided by applicable privacy law.

Sale, Sharing, and Targeted Advertising

Depending on applicable law, certain advertising or analytics activities may be considered the “sale” or “sharing” of personal information or the use of personal information for targeted advertising, even when no money is exchanged for the information.

Where required, you may opt out through ThreadMug’s Your Privacy Choices / Data Sharing Opt-Out page.

Where applicable and technically supported, we also honor recognized opt-out preference signals such as the Global Privacy Control.

European Economic Area, United Kingdom, and Similar Jurisdictions

If you reside in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with similar privacy requirements, we process personal information under one or more applicable legal bases, depending on the circumstances.

These may include:

Performance of a contract, such as processing your order, payment, personalization, fulfillment, shipping, return, or refund.

Legitimate interests, such as operating and improving our business, protecting our Services, preventing fraud, providing customer service, and understanding how customers use our Services, where those interests are not overridden by your rights.

Consent, where applicable, including for certain marketing communications, cookies, or advertising technologies.

Legal obligations, where processing is necessary to comply with applicable laws, tax requirements, legal proceedings, or regulatory obligations.

Where we rely on consent, you may withdraw consent at any time, subject to applicable law.

You may also have the right to object to or restrict certain processing and to lodge a complaint with your applicable data-protection authority.

Shopify notes that merchants offering goods or services to individuals in Europe may be subject to GDPR or equivalent requirements even when the merchant itself is located outside Europe.

Children's Privacy

Our Services are not directed primarily to children, and we do not knowingly collect personal information directly from children in violation of applicable law.

Our products may be purchased by adults for children. If a parent or guardian believes that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

Marketing Communications

If you receive promotional emails from ThreadMug, you may unsubscribe by using the unsubscribe link contained in the message.

Even if you opt out of promotional communications, we may still send transactional or service-related communications concerning orders, accounts, returns, refunds, security, or other necessary business matters.

Third-Party Websites and Services

Our website may contain links to websites, social-media platforms, payment services, or other services operated by third parties.

Those third parties maintain their own privacy practices. ThreadMug is not responsible for the privacy or security practices of third-party websites or services that we do not control.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, Services, legal requirements, or other operational reasons.

When we make changes, we will update the Last Updated date shown above and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:

ThreadMug
Website: threadmug.com
Email: support@threadmug.com

For purposes of applicable privacy and data-protection laws, ThreadMug is the controller of personal information where ThreadMug determines the purposes and means of processing.