Shipping Policy

Thank you for shopping with Thread Mug. Since every product is made to order specifically for you, please read our shipping policy carefully before placing your order.

1. Processing Time

All Thread Mug products are printed and produced after your order is placed. Production takes 2–5 business days, depending on the item. Please allow:

  • Mugs: 2–4 business days production time
  • Blankets: 3–5 business days production time

Production time is separate from shipping time. Your order will ship once production is complete.

2. Shipping Times

Once your order has been produced and handed to the carrier, estimated delivery times are:

Shipping Method Estimated Delivery (after it ships)
U.S. Standard Shipping 2–5 business days

Production takes 2–5 business days, then U.S. Standard shipping takes 2–5 business days. Most U.S. orders arrive in 6–7 business days; please allow up to 12 business days during peak season. Delivery times are estimates and not guaranteed. Delays may occur during peak seasons, holidays, or due to carrier conditions outside our control.

3. Shipping Rates

  • Free Shipping: Free U.S. Standard Shipping — no minimum.
  • International Shipping: Shipping outside the U.S. is calculated at checkout. Canada, Australia and India: free shipping (up to US$80) on orders over US$700.

4. Where We Ship

We currently ship to the U.S. and most countries worldwide, including:

  • United States — all 50 states including Alaska and Hawaii
  • Canada
  • United Kingdom
  • Australia

If your country is not available at checkout, please contact us at support@threadmug.com and we will do our best to assist you.

5. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

6. Personalized Orders

Because every Thread Mug product is custom-made to your specifications, we begin production immediately after your order is confirmed. For this reason:

  • Orders cannot be cancelled once production has begun
  • Shipping address changes must be requested within 24 hours of placing your order by contacting support@threadmug.com

7. Damaged or Lost Orders

If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date. We will work with you to arrange a replacement or refund at no additional cost.

To report an issue please email support@threadmug.com with:

  • Your order number
  • A photo of the damaged item (if applicable)
  • A brief description of the issue

8. Incorrect Address

Thread Mug is not responsible for orders shipped to an incorrect address provided by the customer. Please double-check your shipping address before completing your order. If you notice an error, contact us immediately at support@threadmug.com.

9. Holiday Shipping

During peak holiday seasons, production and shipping times may be longer than usual. We recommend placing your order at least 2–3 weeks before your desired delivery date during the following periods:

  • Thanksgiving & Christmas (November – December)
  • Mother's Day (early May)
  • Father's Day (early June)
  • Valentine's Day (early February)

10. Contact Us

For any shipping-related questions, please reach out to our support team:

Thread Mug
Email: support@threadmug.com
Website: threadmug.com

A special moment

For us, here at Thread Mug, it's important to make people happy with a personal gift. And we'd love to put a smile on yours too!

  • Each product is carefully crafted with attention to detail and quality materials to ensure lasting beauty and functionality.

  • Personalized items are made to order. Production takes 2–5 business days (mugs 2–4, blankets 3–5), then U.S. Standard shipping takes 2–5 business days. Most U.S. orders arrive in 6–7 business days; please allow up to 12 business days during peak season.

  • Simply enter your personalization details — such as a name, date, or short message — in the text field on the product page before adding to cart. We'll print exactly what you enter in the same font, color, and style shown in the product.

  • A PNG with a transparent background or a vector file (PDF, SVG, AI) works best, and bigger is better. Only have a phone photo or a small logo? Send it anyway — our designers will check it and let you know if it needs work. You can start a custom or bulk order here.

  • We'll place your text in the same location as shown in the product image, using the exact same font and design style. Text is automatically sized to fit perfectly whether short or long.

  • Once your order ships, you'll receive a shipping confirmation email with your tracking number. If your order hasn't arrived within the estimated delivery window, contact us at support@threadmug.com.

  • Please email support@threadmug.com within 14 days of the expected delivery date with your order number and a photo of the damaged item. We'll arrange a replacement or refund at no additional cost to you.

  • We aim to match the product images as closely as possible. However, slight variations may occur due to screen display settings and the printing process.

  • Personalized items are made specifically for you and are not eligible for return or exchange for change-of-mind reasons. If your item arrives damaged, defective, incorrect, or otherwise not as ordered, contact us and we'll make it right.

  • Because production begins shortly after your order is confirmed, orders cannot be cancelled once production has started. Shipping address changes must be requested within 24 hours of placing your order by contacting support@threadmug.com — we'll make every reasonable effort to update it, but changes cannot be guaranteed once production or shipping has begun.