As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

A special moment

For us, here at Thread Mug, it's important to make people happy with a personal gift. And we'd love to put a smile on yours too!

  • Each product is carefully crafted with attention to detail and quality materials to ensure lasting beauty and functionality.

  • Personalized items are made to order. Production takes 2–5 business days (mugs 2–4, blankets 3–5), then U.S. Standard shipping takes 2–5 business days. Most U.S. orders arrive in 6–7 business days; please allow up to 12 business days during peak season.

  • Simply enter your personalization details — such as a name, date, or short message — in the text field on the product page before adding to cart. We'll print exactly what you enter in the same font, color, and style shown in the product.

  • A PNG with a transparent background or a vector file (PDF, SVG, AI) works best, and bigger is better. Only have a phone photo or a small logo? Send it anyway — our designers will check it and let you know if it needs work. You can start a custom or bulk order here.

  • We'll place your text in the same location as shown in the product image, using the exact same font and design style. Text is automatically sized to fit perfectly whether short or long.

  • Once your order ships, you'll receive a shipping confirmation email with your tracking number. If your order hasn't arrived within the estimated delivery window, contact us at support@threadmug.com.

  • Please email support@threadmug.com within 14 days of the expected delivery date with your order number and a photo of the damaged item. We'll arrange a replacement or refund at no additional cost to you.

  • We aim to match the product images as closely as possible. However, slight variations may occur due to screen display settings and the printing process.

  • Personalized items are made specifically for you and are not eligible for return or exchange for change-of-mind reasons. If your item arrives damaged, defective, incorrect, or otherwise not as ordered, contact us and we'll make it right.

  • Because production begins shortly after your order is confirmed, orders cannot be cancelled once production has started. Shipping address changes must be requested within 24 hours of placing your order by contacting support@threadmug.com — we'll make every reasonable effort to update it, but changes cannot be guaranteed once production or shipping has begun.